Tip and Ferrule Warranty Questions

Can the tip be replaced?

• 3^rd generation and Vantage: The tip can be replaced. When the tip is replaced, the tip silencer must not be removed.  If the tip silencer is removed, the front-end technology and the performance of the shaft will be compromised. 
• BK2, BK3, AIR2 shafts: The tip can be replaced.  When the tip is replaced, the carbon fiber plate under the tip must not be removed. Leave .020″ of the brown phenolic before gluing on the replacement tip.  If the carbon fiber plate is removed, the shaft may break under pressure and will not be covered under warranty.
• Predator does not warranty work performed outside of Predator Warranty and Repair. In order to have your products maintained and repaired, properly, please send your products in to Predator Warranty and Repair.

Which type of glue should be used for the tip replacement?

First preference is 3M’s DP420 or DP460.  This epoxy had the strongest adhesiveness to the tip silencer during our testing.  A second option is West system’s G5 glue.  Other super glues had high failure right during our testing process. Please note, Predator does not warranty work performed outside of Predator Warranty and Repair. In order to have your products maintained and repaired, properly, and protect the warranty and integrity of your product, please send your products in to Predator Warranty and Repair.

If the tip silencer is accidentally removed, do I need to put a new one on?

Yes, otherwise the risk of the ferrule breaking is high and the performance of the shaft will be changed. 

Where do I send the shaft to get the tip silencer replaced?

The shaft must be sent in to Predator Warranty and Repair.

If the ferrule is damaged on a shaft, is it covered under warranty?

The ferrule is only covered if it is a manufactured defect.  If the shaft has had any work on the front end, outside of Predator Warranty and Repair, the shaft may not be covered under warranty.

Can a local repair shop replace the ferrule on the 3^rd generation and Vantage shafts?

Due to the front-end technology, the repair can only be completed by Predator Warranty and Repair. Predator does not warranty work performed outside of Predator Warranty and Repair. In order to have your products maintained and repaired, properly, and protect the warranty and integrity of your product, please send your products in to Predator Warranty and Repair.

If the ferrule breaks, either from repair work or warranty, what should be done with the shaft?

The customer will need to contact Predator Customer Service at customerservice@predatorgroup.com to initiate a communication regarding repair or warranty repair.

If the ferrule is damaged through non-warranty circumstances, how can the shaft be repaired?

Ferrule replacement is $75, and comes with a Predator Victory Tip of your choice. If the front-end of the shaft has been altered, or the shaft has been turned down under warranty specifications, the rework may not be possible. You will need to contact Customer Service at customerservice@predatorgroup.com., first, to inquire about repairs.