Your Predator cue and/or shaft is warranted for life against any manufacturer defect that does not include warpage, abuse or normal wear on replaceable items such as the tip, ferrule, finish, wrap and bumper. Predator will decide, solely at its discretion, which repairs will be made under the Limited Lifetime Warranty.
FACTORY SERVICE
Please contact us prior to sending us products under warranty or repairs.
REPAIR PRICES AND TURNAROUND TIMES
| Service | Description | Price | Turnaround Time | |
| Shaft | REVO "Recharge" | Change Tip and Recondition REVO Shaft for a Like New feel (Tip Included). | $75 | 1-3 Days |
| Install New Tip |
Excluding tip cost (Revo or Wood) |
$20 | 1 Day | |
| Install New Ferrule | Excluding tip cost (Wood shaft only) | $50 | 1-3 Days | |
| Recondition Shaft | Remove scratches and clean (Revo or Wood) | $25 | 1 Day | |
| Straighten Shaft | No Straightness Guarantee (Wood shaft only) | $20 | 1-3 Days | |
| Butt | Install New Linen Wrap | $75 | 1 Week | |
| Install New Leather Wrap | $150 | 1 Week | ||
| Install Leather Luxe Wrap | $150 | 1 Week | ||
| Install New Sport Wrap | BK2, BK3, Sport, Sport 2, ICE, Stratos, Rush | $150 | 1 Week | |
| Cue | Cue Joint Refacing | Re-face the contact surface of cue joint | $20 | 1 Day |
| Refinish Cue** | Contact us with pictures of your cue for a refinish quote | Starting at $250 | 8-24 Weeks | |
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**SE/LE CUES - Logos, Numbers, Signatures or Engravings MAY NOT be saved during the refinish process depending on the model. In some cases, only a Predator Logo will be put back on the cue. CANNOT REFINISH P3, some Limited Editions, Original BK and BK3, Willie Hoppe and 526 Series, Blak 3 Series because the metal butt cap shape does not allow sanding on a lathe. |
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SHIPPING INSTRUCTIONS
Before returning a product, please download and complete the Repair/Return Form and enclose it with the returned product. Please send us your cue or shaft in a tube or in a triangular box consistent with UPS/USPS guidelines. Avoid flat square boxes that can lead to further damage due to poor handling. We also recommend that you insure your package for the suggested retail value in case it is damaged on its way to the authorized Predator repair center. If you provide us with an email address, we will notify you upon receipt of your returned product and provide a return date (valid warranty claims) or we will provide an estimate of repair charges and completion time (non-warranty claims).
SHIPPING CHARGES
International shipping charges vary from approximately $20 to $70 for one cue and you may wish to contact us for an estimate before returning your cue to the U.S. Note, we ship international packages using UPS. If you have a question about repairs or are unsure about whether or not the needed repair will be covered by the Limited Lifetime Warranty, please contact us and we will be happy to help you.
AUTHORIZED REPAIR CENTERS
We have selected and trained several repair centers to service your Predator products. To locate an Authorized Repair Center, go to our dealer locator and select the Repair Center option. A list will then be displayed showing their names and contact information.
Note: Our Authorized Repair Centers prices are different than our factory service prices.
Comments
It took nearly 3 months to get my cue re-wrapped and re-condition the revo shaft. They rarely reply to your emails and the communication is awful.
'Turn-around time' written here is untrue, don't expect to get your cue/shaft back at such short time.
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