As a manufacturer of high-quality billiards products, Poison Billiards (Poison) is committed to the performance and durability of its products. To protect your investment, Poison offers a Limited Lifetime Warranty against manufacturing defects. If you ever experience a problem that you believe is covered under warranty, please return your product to us and/or contact us using the Help widget located at the bottom right of this page. Please note that this warranty does not cover problems resulting from warpage or abuse.
Terms And Conditions. Poison warrants solely to the original purchaser of the product, for as long as he/she may own it, that it shall be free from defects in materials and workmanship under normal use. This Limited Lifetime Warranty is non-transferable and does not apply to asserted defects resulting from: (a) normal wear and tear; (b) modification, misuse, abuse or improper maintenance; and/or (c) damage associated with exposure to extreme temperature or humidity. This Limited Lifetime Warranty applies only to those products purchased from authorized dealers of Poison or from Poison directly. Poison shafts designed for Uni-Loc® and Radial® joints are only warranted when coupled with Uni-Loc® and Radial® joints.
Limitation On Obligations. The obligations of Poison hereunder are limited to repair or replacement of any product found to be defective under this Limited Lifetime Warranty. In no event shall Poison be liable for any indirect, incidental or consequential damages, of any nature, or kind or for damages to or loss of property. This Limited Lifetime Warranty is the sole warranty for Poison cues and shafts and is given in lieu of all other warranties, express or implied, including any implied warranties of merchantability and fitness for purpose.
Sole Warranty. This Limited Lifetime Warranty, as set forth herein, constitutes the entire warranty and representation of Poison with regard to its cues and shafts. This Limited Lifetime Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices that may be executed in connection with the purchase of the product. No representation or warranty made by any Poison employee, dealer or agent shall be binding upon Poison other than as set forth herein.
Claim Procedures. Claims for warranty and service shall be made by contacting us using the contact form before sending the product or by calling us at 1-888-314-4111. Normal business hours are Monday through Friday from 9am to 5pm EST. Shipping and insurance is to be prepaid by the purchaser and addressed to Predator Group, Attn: Returns Department, 7255 Salisbury Road, Suite 1, Jacksonville, FL 32256, United States together with (a) evidence of original purchase and (b) a completed Repair/Return Form. International customers should ship products to the place of purchase or directly to Predator at the above address.
Upon receipt, Poison will review the description of the asserted defect, examine the product and make repairs and replacements as appropriate under this Limited Lifetime Warranty. Upon completion of the service, Poison shall return the product to the original purchaser, with shipping and insurance prepaid by Poison. If it is determined that the asserted defect is not covered under the Limited Lifetime Warranty, the original purchaser will be contacted and offered a repair service if applicable, or the product will be returned.