As a manufacturer of high-quality billiard products, Poison Billiards (Poison) is committed to the performance and durability of its products. To protect your investment, Poison offers a Limited Lifetime Warranty against manufacturing defects on eligible products to include Poison cues, shafts that are not custom or personalized. Poison cue cases are warranted against defects in material and workmanship for a period of one (1) year. Eligible products exclude replaceable parts such as tips, ferrules, finishes, wraps and bumpers. If you ever experience a problem with your billiard equipment that you believe is covered under warranty, please contact us using our contact form. Please note that this warranty does not cover problems resulting from warpage (except for REVO shafts), abuse, or normal wear and tear.
Terms And Conditions
Poison warrants solely to the original purchaser of the eligible product, for as long as he/she may own it, that it shall be free from defects in materials and workmanship under normal use. The Limited Lifetime Warranty and warranty is non-transferable and does not apply to asserted defects resulting from: (a) normal wear and tear; (b) modification, alteration, misuse, abuse or improper maintenance; and/or (c) damage associated with exposure to extreme temperature or humidity. The Limited Lifetime Warranty and warranty applies only to eligible products purchased from authorized dealers of Predator, or from Predator directly. Predator shafts designed for Uni-Loc® and Radial® joints are only warranted when coupled with genuine Uni-Loc® and Radial® joints.
Limitation On Obligations
The obligation of Poison herein is limited to repair or replacement of any eligible product found to be defective under the Limited Lifetime Warranty or warranty. In no event shall Predator be liable for any indirect, incidental or consequential damages, of any nature or kind, or for damages to or loss of property. The Limited Lifetime Warranty and warranty is the sole warranty for Predator cues, shafts, extensions, cue cases, and billiard balls and there are no other warranties which extend beyond the description outlined herein. Predator specifically disclaims any warranties implied under state law and specifically disclaims any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
Sole Warranty
The Limited Lifetime Warranty and warranty as set forth herein, constitutes the entire warranty and representation of Predator with regard to its cues, shafts, extensions, cue cases, and billiard balls. The Limited Lifetime Warranty and warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices that may be executed in connection with the purchase of the eligible product. No representation or warranty made by any Predator employee, dealer or agent shall be binding upon Predator other than as set forth herein.
Claim Procedures
Claims for warranty and service on eligible products shall be made by contacting us using the contact form or by calling us at 1-888-314-4111 before sending the product. Normal business hours are Monday through Friday from 9am to 5pm eastern standard time. Shipping and insurance is to be prepaid by the purchaser and addressed to Predator Group, Attn: Returns Department, 7255 Salisbury Road., Suite 1, Jacksonville, FL 32256, United States together with (a) evidence of original purchase and (b) a completed Repair/Return Form. International customers should ship products to the place of purchase or directly to Predator at the above address.
Upon receipt, Poison will review the description of the asserted defect, examine the product and make repairs and replacements as appropriate under the Limited Lifetime Warranty and/or warranty. Upon completion of the service, Poison shall return the product to the original purchaser, with shipping and insurance prepaid by Poison. If it is determined that the asserted defect is not covered under the Limited Lifetime Warranty and/or warranty, the original purchaser will be contacted and offered a repair service if applicable, or the product will be returned.
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