a. What is covered under warranty?
Manufacturing defects are covered under the Limited Lifetime Warranty Against Manufacturing Defects. Replaceable or parts like the bumper or wrap are only covered up to two years.
b. Is warpage covered?
Warpage is covered for REVO carbon fiber shafts, but not for wood shafts. Warpage can occur when a wooden cue is stored in extreme conditions such as temperature or humidity. For example, leaving a cue in the trunk of the car during the heat of the summer can increase the risk of warpage.
c. Should the shaft be shipped with the butt to the customer service center?
If the defect has occurred on the cue that does not involve the pin or facing, the butt can be shipped back without the shaft. If the pin or facing seems to be defective, it is best that both the shaft and butt can be tested to determine the issue and the solution. In most warranty question cases, our team will request that both butt and shaft are shipped so we can check their alignment together and ensure the best result.
Comments
How can I get my tembaga 2 cue warranty on it plz
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