Your Poison cue and/or shaft is warranted for life against any manufacturer defect that does not include warpage, abuse or normal wear on replaceable items such as the tip, ferrule, finish, wrap and bumper. Poison will decide, solely at its discretion, which repairs will be made under the Limited Lifetime Warranty.
Please contact us prior to sending us products under warranty or repairs.
Before returning a product, please complete the Repair/Return Form and enclose it with the returned product. Please send us your cue or shaft in a tube or in a triangular box consistent with UPS/USPS guidelines. Avoid flat square boxes that can lead to further damage due to poor handling. We also recommend that you insure your package for the suggested retail value in case it is damaged on its way to the authorized Poison repair center. If you provide us with an email address, we will notify you upon receipt of your returned product and provide a return date (valid warranty claims) or we will provide an estimate of repair charges and completion time (non-warranty claims).
International shipping charges vary from approximately $20 to $70 for one cue and you may wish to contact us for an estimate before returning your cue to the U.S. Note, we ship international packages using UPS Express. If you have a question about repairs or are unsure about whether or not the needed repair will be covered by the Limited Lifetime Warranty, please contact us and we will be happy to help you.
AUTHORIZED REPAIR CENTERS
We have selected and trained several repair centers to service your Poison products. To locate an Authorized Repair Center, go to our dealer locator and select the Repair Center option. A list will then be displayed showing their names and contact information.