Predator Arena Light - Lucid Billiards

Anyone having difficulty getting their Predator Arena Light order from Lucid Billiards?  I ordered and paid for my light on May 14, 2021 and its has yet to be shipped.  Lucid does not reply to my emails and doesn’t answer when called.  When I have got through, I get the “it’s on the boat and clearing customs” comment if I can get through at all … and then weeks later still nothing.  He seems to be a nice guy and I really want the product but I am becoming concerned and frustrated with the buying experience even though their website still says everything is available. Anyone having similar experiences? Predator has always been responsive but this affiliate which carries their name … less so.

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  • I ordered mine April 29th and received it just  last week .  I too heard it's on the boat etc. and was ready to give up on it but it eventually showed up after 5 months and I love it . 

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  • Thank you for replying and I am encouraged that you “love it”.  I received a message from Lucid and a UPS shipping notice today! Should arrive Friday. I am really looking forward to installing it.  As a transaction though, its unfortunate that the delivery time was triple what was originally communicated and that they seemed too busy to provide an update or respond when asked.  I certainly hope it arrives in proper, undamaged condition and is easy enough to install so I don’t have to seek further assistance or support from them.

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  • Glad to hear it's on its way . In my case it arrived undamaged , they seemed to have done a good job packing the contents and installation wasn't difficult , it took some time to do however . 

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  • UPDATE:  

    I unboxed my light today to begin the install.  I have a 4 by 8 table and ordered a 8ft - 6 segment white model.  However, I received 2 - 55.4” end pieces which based on their specs are the length of the 4.5 by 9 size model’s end pieces (the 8 should be 51”). Plus, 2 of the 4 side segments are also 4 or 5 inches too long at 55.1” (not the 51” in the 8ft model specifications) so the light cannot be easily assembled while lying on the rails (it will be too long and too wide).  Based on Lucid Billiards’ FAQs on their website, this will also not properly light the table.  Their FAQ states:  “A smaller (or larger) size light will not light your table evenly.”  Seems they have mixed up the segments with 4 of the 6 pieces being for a 9 ft table and 2 of the 6 are for a 8 ft table.  The result is its too small for a 9 ft and too large for a 8ft!  $2K (CAD) and counting as they will likely need me to pay for shipping part or all of it back to them.

    Will post again about how and if this gets resolved. I would be interested if others are having difficulties with recent shipments and with Lucid’s responses.

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