Phenolic or something else
I purchased my BKRUSH Break Que mid December 2023, Last week I noticed a layer of the tip had separated from the rest of the Tip of course ater spending over $700 dollars or this world class predator break que. I was told this was not a defect and that it was a maintenance issue that I should have scuffed and shape the tip beore using it and it would not have happened. I've never scuffed or shaped a breake que that had a Phenolic tip?
However there is a solution for $50 plus shipping Predator would replace the tip. I'm very unhappy with this response from such a world class company. Had I known this would happen ater a month of having the BKRush more than likely would have not purchased the product.
Comments
Hi Rick!
This has been escalated to our Customer Service team so we can assist you.
Thank you for your feedback!
High regards,
Stasi
Stasi,
Have not heard back from the custmer service team? What's the status of the escalation? One follow-up question. I'm considering having a new Phenolic tip put on my BKRUSH break stick, will that violate your so called lifetime warranty?
Regards,
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